Customer FAQ

Payment options

  • Bank Transfer
  • Paymentwall ( Klarna Sofort Banking, GiroPay and many more)
  • PayPal
  • GoCardless

Delivery time

  • USA, Canada: 7 to 14 business days.
  • Europe: 7 to 14 business days
  • Asian & Australia: 10 to 15 business days
  • Mexico and South America: 20-25 business days
  • Middle East: 10-25 business days
  • Africa: 25-35 business days
  • (Note that our international fulfillment centers do not ship on weekends or public holidays.)

Order status explanation

  • Waiting position (waiting for incoming payment)
  • Processing (goods are packed)
  • Completed (goods were sent to the recipient)

Shipping and damage How much is the shipping ?

  • Free shipping

What do I do if my item is damaged or does not arrive?

  • In the case of damaged items, please take a picture and send it to us via our support center with the order number and the picture.
  • If your item is not with you after a maximum of 29 days, please write a message to us via the Support Center.

How do I return an item?

  • Please contact our support center as you need an RMA number for every return.

Return rules

  • Original packaging and labels must be present.
  • Products that are manufactured for customers are excluded from revocation!
  • Erotic articles such as toys of any kind cannot be exchanged!
  • Trading cards cannot be returned!
  • Lego and Lepin products cannot be revoked due to loss of building blocks!
  • Swimwear and underwear cannot be withdrawn for hygiene reasons.
  • We do not reimburse any return costs, these have to be paid by the buyer himself.
  • After receiving the return, we will check the goods for defects and if everything is in order we will transfer the money back to your account.
  • You can also get us to exchange the product.
  • We do not take back free items.

30 days money back guarantee

  • If your order does not arrive or the tracking system does not provide any information, you will receive your money back for 30 days.
  • If the goods are defective after receipt and you have reported to the support center with pictures, we will send you your money back.