- Bank Transfer
- Credit card
- Mollie (Sofortüberweisung, GiroPay and many more)
- USA, Canada: 7 to 29 business days.
- Europe: 7 to 29 business days
- Asian & Australia: 10 to 15 business days
- Mexico and South America: 20-25 business days
- Middle East: 10-25 business days
- Africa: 25-35 business days
- (Note that our international fulfillment centers do not ship on weekends or public holidays.)
Order status explanation
- Waiting position (waiting for incoming payment)
- Processing (goods are packed)
- Completed (goods were sent to the recipient)
Shipping and damage
How much is the shipping ?
- Free shipping
What do I do if my item is damaged or does not arrive?
- In the case of damaged items, please take a picture and send it to us via our support center with the order number and the picture.
- If your item is not with you after a maximum of 29 days, please write a message to us via the Support Center.
How do I return an item?
- Please contact our support center as you need an RMA number for every return.
- Original packaging and labels must be present.
- Products that are manufactured for customers are excluded from revocation!
- Erotic articles such as toys of any kind cannot be exchanged!
- Trading cards cannot be returned!
- Lego and Lepin products cannot be revoked due to loss of building blocks!
- Swimwear and underwear cannot be withdrawn for hygiene reasons.
- We do not reimburse any return costs, these have to be paid by the buyer himself.
- After receiving the return, we will check the goods for defects and if everything is in order we will transfer the money back to your account or PayPal account.
- You can also get us to exchange the product.
- We do not take back free items.
30 days money back guarantee
- If your order does not arrive or the tracking system does not provide any information, you will receive your money back for 30 days.
- If the goods are defective after receipt and you have reported to the support center with pictures, we will send you your money back.